Reviews and ratings
Reviews on Sprzątaczka24 are tied to a specific job, which is why we do not publish hand-picked marketing quotes here. Below we describe exactly how the rating system works.
Where ratings come from
Only a customer whose job has been completed and paid for can leave a rating. We do not buy reviews and we do not publish content without a linked job.
What you see next to a company
For every company we show an aggregate rating, the number of completed jobs and the most recent comments. Full profiles are available in the app while you compare offers.
When quality falls short of the scope
A quality report leads to an explanation, a repeat clean, a price correction or a refund, in line with the published policy. The history of the case stays in your account.
Frequent questions
Clear rules before you book
Policies, liability and the final price are known before payment. If something is missing here, support will answer in your language.
How is the price calculated?
The chosen service, the parameters of the property, add-ons, frequency, products, team size and travel rules add up to a repeatable quote. Specialist work, such as cleaning after a renovation, may need verification before confirmation.
Who sees my exact address?
The address is used to check which companies can serve you. Exact access details are seen only by authorised staff and by the team assigned to a confirmed job.
Can I book the same team again?
Yes. A preferred team can be saved for a recurring series. Availability and employment rules are checked before every visit, so you always know who is coming.
What if the quality falls short of what we agreed?
You can open a quality report with the checklist and the photographs from the visit. The case can end with an explanation, a repeat clean, a price correction or a refund, in line with the published policy.
Are the cleaning companies verified?
Every company confirms its business identity before it takes the first job. Company details, documents and insurance status are recorded, and ratings come only from jobs that were completed and paid for.
How does payment work?
Payment is made in the Sprzątaczka24 app once the scope is confirmed. The price, the policy and the company responsible for the work are visible before payment, and the documents stay in your account.